eMoviePoster.com

We recently received a consignment from a customer, and it arrived slightly crushed (it was a quality tube, like the ones WE use to send purchases, and therefore the consignor was not in the slightest at fault. Unfortunately, he had sent via Federal Express, Insured, which was the WORST way he could have sent it.

We alerted the consignor of the damage, and he contacted Fed Ex to make the claim, and they refused to pay, because the package contained collectibles, which are not covered under their insurance. He was furious (of course) and he is a dealer, and his business has private insurance on the business itself, so he may be able to collect that way, and of course, we very much hope he can.

But the bigger issue is the scam FedEx pulled on him! What they did has been known by many for many years, but FedEx does nothing to alert the customer of the problem. They gladly take insurance money for collectibles, and they never ever pay any claims on them, which to my mind, is both morally very wrong and likely criminal as well. I feel that one day there will surely be a class action lawsuit on this.

For this reason, and for others, I never use this company to send packages to our customers (but of course, some people send us consignments by FedEx). I know of several people who had the same exact problem the above consignor did over many years, and in each case they refused to pay the claim. I know that one person calculated the many insurance fees they had paid to Fed Ex over the past few years and demanded that amount back, in lieu of the higher insurance claim they were cheated out of, and they received it, but only after threatening a lawsuit, and of course, most people don't keep track of (and receipts from) their past shipments going back years.

So the next time you have an expensive package or tube you want to send to us (or anyone else) containing collectibles, PLEASE send it any way OTHER THAN Fed Ex, for the above reasons (the Post Office and UPS DO pay insurance claims on collectibles).